Frequently Asked Questions
How do pre-orders work?
Pre-order items are sent to our manufacturer for production.
Please allow up to 2-5 weeks for production and shipping.
Once
your pre-order item is received from our manufacturer, we will quality
assure your item before your pre-order item is shipped.
Ordering a pre-order and in-stock item
We ship your ENTIRE order in ONE shipment, which includes items that are in-stock.
If
you do not wish to wait until pre-order products have finished
production to receive your in-stock items, please order in-stock items
SEPARATELY.
Refunds and Returns
We do not accept any refunds or returns. All sales are final. Thank you for your support!
Lost or Damaged Items
Do you ship internationally?
At this very moment, we only ship to the US, we will offer international
shipping in the future! We will update everyone once international
shipping goes live!
There's something wrong with my order.
If there's something wrong with your order, please reach out on social
media, or use the contact form on the FAQ or Contact page. Or email us
at: athrty.store@gmail.com
I entered the wrong shipping address.
Please reach out using the contact form or social media with your name
and order number, and we'll correct your shipping information.