FAQ
Frequently Asked Questions
How do pre-orders work?
Pre-order items are sent to our sent to our manufacturer for production.
Please allow up to 2-5 weeks for production and shipping.
Once your pre-order item is received from our manufacturer, we will quality assure your item before your pre-order item is shipped.
Ordering a pre-order and in-stock item
We ship your ENTIRE order in ONE shipment, which includes items that are in-stock.
If you do not wish to wait until pre-order products have finished production to receive your in-stock items, please order in-stock items SEPARATELY.
Pre order items are labeled accordingly.
Refunds and Returns
We do not accept any refunds or returns. All sales are final. Thank you for your support!
Lost or Damaged Items
We are not responsible for any lost or damaged items during shipment.
Do you ship internationally?
At this very moment, we only ship to the US, we will offer international shipping in the very near future! We will updated everyone once international shipping goes live!
There's something wrong with my order.
If there's something wrong with your order, please reach out on social media, or use the contact form on the FAQ or Contact page.
I entered the wrong shipping address.
Please reach out using the contact form or social media with your name and order number, and we'll correct your shipping information.
Have any questions not listed here? Please feel free to reach out!